Frequently asked questions

Browse the store, add products to your bag and complete checkout. You can check out as a guest or sign into your account for easier reordering and order history.

Yes. Every product sold through the Vegan Streetfood retail store is 100% vegan.

Use the Filters button on Shop and category pages. Dietary filters are based on the product information and tags in our catalogue. Always review the ingredient and allergen information on the product page and packaging before purchase or consumption.

Unavailable products cannot be added to your bag. Stock changes regularly, so please check back or contact us if you are looking for something specific.

We offer delivery options across South Africa. Available services and prices are calculated at checkout based on your address, basket, parcel weight and temperature requirements.

Temperature-sensitive orders use our cold-chain shipping logic and suitable insulated packaging. Frozen and chilled products can have different courier requirements and may need separate parcels.

Where collection is available, it will appear as a checkout delivery option. Collection orders do not require courier cold-chain packaging fees.

Certain chilled and frozen products require different temperature conditions. When that applies, checkout will guide you to separate the order or use an appropriate fulfilment option.

The payment methods currently enabled for your order are shown securely at checkout.

Use the Track Order page with your order number and billing email, or sign into My Account to view your recent orders.

Yes. Sign into My Account and use your previous orders or Reorder Favourites to quickly shop products you have bought before.

Please contact us as soon as possible with your order number and clear photos of the parcel and affected products. Because many products are perishable or temperature-sensitive, please do not discard packaging until we have reviewed the issue.